Business Policies

Outboard Motors & Marine Equipment — All Sales Final

All outboard motors, engines, and marine equipment sales are final. Outboard motors, engines, generators, and electrical components cannot be returned or exchanged for any reason. These are specialized, high-value items that require controlled handling and storage conditions. Once a product leaves our facility, we cannot verify its condition or maintenance history.

Outboard Motor Sales is operated by Clay Powersports LLC, located at 615 West Lake Avenue, Celina, TN 38551.

Defective Products & Manufacturer Warranty

All new outboard motors sold by Outboard Motor Sales are covered by the original manufacturer's warranty. Warranty terms, coverage periods, and conditions are determined by the manufacturer (Yamaha, Honda, Mercury, Suzuki, Tohatsu, or Freedom).

Warranty service can be performed at any authorized dealer for the applicable brand nationwide. To find your nearest authorized dealer, visit the manufacturer's website and use their dealer locator tool.

If you need assistance with a warranty claim, you may also contact us at (931) 243-4555 or sales@outboardmotorsales.com and we will help coordinate with the manufacturer on your behalf.

Shipping Damage

Inspect your shipment at time of delivery. Before signing the carrier's delivery receipt:

• Examine all packaging for visible damage
• Note any damage clearly on the delivery receipt before signing
• Take photos of all damage to packaging and product
• Report damage to us within 3 calendar days of receipt by contacting (931) 243-4555 or sales@outboardmotorsales.com with your order number and photos

Do not discard any packaging materials until the freight damage claim is fully resolved. Failure to note damage at delivery or report within 3 days may limit our ability to file a claim with the carrier.

Before You Purchase

Because all motor sales are final, we strongly encourage you to contact us at (931) 243-4555 or sales@outboardmotorsales.com before placing your order to verify product specifications, compatibility, and suitability for your needs.

Order Processing

• Handling Time: Orders are processed within 1–3 business days.
• Order Cutoff: Orders placed after 2:00 PM CST will be processed the next business day.
• Tracking: You will receive a tracking number via email once your order ships.

Shipping Method — XPO Freight

Outboard motors are shipped via XPO Logistics as LTL (Less-Than-Truckload) freight. XPO will contact you by phone to schedule a delivery appointment before arrival.

Free Shipping

Free shipping does not apply to non-portable motors, parts, accessories, or shipments to Alaska, Hawaii, or U.S. territories. Shipping for all other products is calculated at checkout based on weight and destination.

• Portable Motor Transit Time: 3–7 business days
• Total Estimated Delivery (Portable Motors): 4–10 business days

Lift Gate Service — $99 (Optional)

A lift gate is a hydraulic platform on the rear of the freight truck that lowers heavy items from the truck bed to ground level. Lift gate service is available as an optional add-on for $99.

Lift gate service is recommended if the delivery location does not have:

• A loading dock
• A forklift or unloading equipment
• Enough capable helpers to safely unload the shipment from the truck

Residential deliveries often require lift gate service. However, lift gate service may not be necessary if you have sufficient help and equipment to unload the shipment safely.

Delivery Inspection & Freight Damage

You must inspect your shipment at the time of delivery. Before signing the carrier's delivery receipt:

1. Examine all packaging for visible damage (dents, tears, punctures, water marks).
2. If damage is present, note it clearly on the delivery receipt before signing.
3. Take photos of all damage to the packaging and the product.
4. Contact us within 3 calendar days of delivery at (931) 243-4555 or sales@outboardmotorsales.com to report the damage.

Do not discard any packaging materials until any freight damage claim is fully resolved. Failure to note damage at delivery or to report within 3 days may limit our ability to file a claim with the carrier.

For shipping questions, contact us at (931) 243-4555 or sales@outboardmotorsales.com.

Last Updated: October 2025

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through our payment processor)
• Product preferences and purchase history
• Communications with our staff

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Provide customer service and support
• Send you marketing communications (you can opt out at any time)
• Improve our products and services

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (shipping, payment processing, etc.)
• Manufacturers for warranty registration and support purposes
• Law enforcement when required by law

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us at sales@outboardmotorsales.com.

Last Updated: October 2025

Agreement to Terms

By accessing our website or purchasing from Outboard Motor Sales, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Use of Website

You agree to:

• Provide accurate, current, and complete information when making a purchase
• Maintain the security of your account (if you create one)
• Not use our website for any unlawful purpose or in violation of these terms
• Not attempt to interfere with the proper functioning of our website

Product Information

We strive to provide accurate product information, but we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct errors and update information at any time.

Pricing

All prices are in U.S. dollars and are subject to change without notice. We reserve the right to cancel any order placed at an incorrect price.

Limitation of Liability

Outboard Motor Sales shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services. Our liability is limited to the amount you paid for the product.

Governing Law

These Terms of Service are governed by the laws of the State of Tennessee, United States, without regard to its conflict of law provisions.

Contact Information

For questions about these Terms of Service, please contact us: